Connection or technical problem
Include the game, regional server, time of the problem, and the exact error. Never share server passwords or account tokens.
Open support formReport a player
Include the server, approximate time, player name and relevant evidence. Reports stay within the support portal.
Open support formAppeal a ban
Include the affected game, server and your explanation. Staff review appeals privately.
Open support formAccount or purchase issue
Describe the issue and include an order reference if relevant. Do not include passwords, login codes, or payment card details.
Open support formTalk to the crew.
Connection trouble, a player report, or a question for the team? Sign in below to create a private ticket and follow replies. You can also reach us by email or Discord.
A useful first message
- Your in-game name and the game/server you are using.
- What happened and when, including your time zone.
- The exact error and a screenshot if useful.
Keep passwords and private access codes out of your request.
